18640 Pleasanton Rd - San Antonio, TX 78221 - 210-609-0673 - mariceladiaz81@yahoo.com - http://mariceladiaz81.educatorpages.com
SUMMARY OF QUALIFICATIONS
· Bachelors of Arts in Interdisciplinary Studies-2010
· Twelve years of excellent customer service skill.
· Accustomed to working with students with special needs and emotional disorders.
· Crisis intervention prevention certified
.· Knowledgeable in student Individualized Education Plan and well as Admissions, Reviews, and Dismissals.
· Student teaching hours completed as well as student/teacher workshops.
· Multi phone line experience.
· Great phone etiquette along with strong oral and written communication skills.
· Bilingual/ Bicultural in English and Spanish.
· Experience with PowerPoint, Microsoft Word, Microsoft Office, Excel, Starwood One, Windows XP, Delphi, LightSpeed, Secure CRT and Internet Explorer, efficient in typing.
· Accustomed to working with diverse groups of people.
· Experience in cash handling, banking, and loans.
PROFESSIONAL EXPERIENCE
| Southwest ISD Special Education Life Skills Teacher's Aide | 8/2009 - Present San Antonio, TX |
Assisting, supporting, and working closely with teachers, administrators, and other team members in providing educational benefit for students with special needs. Daily duties included changing diapers, feeding students, helping with school work, and other various school and life activities. · Certificate of Achievement in English as a Second Language (ESL) TExES Review with Reg 20 · Certificate of Achievement in C & I Spec Ed Inclusion and the Law · Certificate of Achievement in C & I PBSI Positive Behavior Support Initiative · Certificate of Achievement in C & I Accommodations & Modifications - Modified PE · Certificate of Achievement in ARD Committee Decision-Making Process · Certificate of Achievement in T & L Bilingual / ESL English Language Proficiency Standards for Paraprofessionals · Certificate of Achievement in Crisis Prevention and Intervention · Certificate of Achievement in Parent Involvement Online Course · Certificate of Achievement in McKinney-Vento Homeless Education Act | |
| Westin Riverwalk Security Officer | 3/2009 - 8/2009 San Antonio, TX |
| Writing incident reports, ensuring fire alarms work properly in hotel.Patrolling facilities, data entry, purchase orders, shipping & receiving billing, and other general office duties. | |
| Westin Riverwalk Reservation Specialist | 4/2008 - 3/2009 San Antonio, TX |
Deal directly with sales creating group accounts and reservations. Data entry, hotel inventory set up,group billing, prepaid reservation billing. Answering multi phone lines, filing, working closely with all departments and other general office duties. · Employee of the month May 2008. · Helped reduced overselling of the hotel and maintaining at 100% occupancy. | |
| Westin Riverwalk Front Desk Agent | 3/2007 - 4/2008 San Antonio, TX |
Deal directly with guest and guest issues. Data entry, Money handling, & Filing. Answering phones and other general office duties. · Lead front desk agent whom trained all new front desk agents. | |
| Baptist Credit Union Financial Service Representative | 5/2006 - 3/2007 San Antonio, TX |
| Deal directly with members and member accounts, opening/closing accounts. Running financial background check, running end of day reports and balance out bank branch. Data entry, Money, check handling, & Filing. Answering phones and other general office duties. | |
| La Mansion Del Rio, Inc. Front Desk Agent | 5/2004 - 3/2006 San Antonio, TX |
| Deal directly with guest and guest issues regarding accounts and issues. Data entry, money handling, & filing, answering phones and other general office duties. | |
| U of The Incarnate Word Student Library Aide | 12/2003 - 5/2004 San Antonio, TX |
| Job duties consist of performing routine clerical duties such as answering phones, restocking books, checking books in/out to students and staff, as well as assisting students/staff in various library needs. Other responsibilities included general maintenance of books and audiovisual items, preparing letters for delinquent books and other library items, as well as charging delinquent or lost school material. Over all major responsibility required assisting librarian in the management of the college campus library. | |
| HEB Groceries Cashier/ Pharmacy Clerk | 6/1999 - 6/2003 San Antonio, TX |
| Handle money, answering phones, contacting insurance companies regarding insurance. | |
| U of The Incarnate Word Career Service Aide | 8/2002 - 1/2003 San Antonio, TX |
| Responsibilities included updating school career service website on a daily basis, filing, answering phones, and help setting up college job fairs. Other duties consist of assisting students with job searches, setting up appointments for staff members, and various office duties. | |
EDUCATION
| Bachelor of Arts - Interdisciplinary Studies with a minor in reading - U of the Incarnate Word, San Antonio, TX | December 2010 |
Master of Education-Special Education - U Of The Incarnate Word, San Antonio, TX | 2011 - 2013 |
Master of Education-Adult Education - U of The Incarnate Word, San Antonio, TX | 2011 - 2013 |